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Servicing and Inspection Features

Flexibility and Control

KSI offers ultimate power and flexibility to any organisation managing servicing regimes. The number of equipment types that may be managed is unlimited, and the user has full control over the definition of associated datasets. Users are also able to define service and inspection cycles, and related access protocols through the creation and execution of their own workflow templates. The system prompts users to carry out actions within defined timescales, manages the collection of data (through keyboard entry, via hand-held devices, or by integration with third party systems) and generates all required documentation.

Equipment and appliance register Equipment type, make and model
  Equipment specific data
Serial and asset number
Location
Owner
Installer
Warranty information
 
Multiple servicing & inspection regimes Frequency & Cost
  Access protocol
Escalation
Contractor and contract reference
Last service or inspection date
Next service or inspection date
 
Tenant Register Tenant details
  Tenancy details
Tenant characteristics
 
Organisations & competencies Organisations
  Personnel
Competencies
Competency expiry date
 
Contract / equipment hierarchy Contract
  Period
Equipment
Property
Service and / or inspection
In-house or outsource servicing & inspection management
Multi year servicing & inspection contracts
 
Servicing and inspection dashboard On track & overdue inspections
  On track & overdue services
Contractor KPIs inc. expired competencies
Other KPI’s
Drill down to servicing & inspection diary
 
User-defined workflow Multiple workflows
  User profile and / or activity based
Work-tray managed
Optional sign-off points on key activities
User and management alerts
 
Creation of service & inspection schedules Automated based on pre-defined interval
  Manual over-write based on external events
Automated rescheduling
 
Servicing and inspection outcome Pass / fail, complete or incomplete
  Action required / further remedial work
Follow-up visit scheduling
Access statistics
Servicing and / or inspection data & records
 
Warnings Presence of asbestos
  Access denied
Tenure change
Generic rules driven warnings
 
Document management Document library
  Automated letter / certificate creation
 
Reporting Exception & alerts
  By service or inspection due
By contractor or contractor workload
Overdue inspections and services
Forthcoming inspections and services
Access statistics
Past and future expenditure by contractor or equipment
Escalated inspections or services
Expired competencies
 
Client options Desktop
  Intranet
Extranet
 
Integration & interfaces Automated updating of Asset Management
  Integrated with Asset Management, Planned Maintenance, Asbestos and Component Accounting
Hand-off to third party systems
 
Handheld data collection User-defined data collection forms
  Intuitive data collection form designer
Optional mandatory fields
Service or inspection assignment to individual
New services or inspections or follow-up visits
Desk based activity management

Tracking and Communication

KSI enables you to interact with external servicing partners as if they were members of your internal team. Simple and effective communication using work queues means you can issue and track service work quickly and efficiently dealing with issues before they arise.