“The most functionally advanced
asset management solution.
The most complete service
offering.
The highest levels of
client service.
No other company
or system goes so far,
yet never
leaves service or quality behind.”
Servicing and Inspection Features
| equipment and appliance register | Equipment type, make and model |
| Equipment specific data | |
| Serial and asset number | |
| Location | |
| Owner | |
| Installer | |
| Warranty information | |
| Multiple servicing & inspection regimes | Frequency & Cost |
| Access protocol | |
| Escalation | |
| Contractor and contract reference | |
| Last service or inspection date | |
| Next service or inspection date | |
| Tenant Register | Tenant details |
| Tenancy details | |
| Tenant characteristics | |
| Organisations & competencies | Organisations |
| Personnel | |
| Competencies | |
| Competency expiry date | |
| Contract / equipment hierarchy | Contract |
| Period | |
| Equipment | |
| Property | |
| Service and / or inspection | |
| In-house or outsource servicing & inspection management | |
| Multi year servicing & inspection contracts | |
| Servicing and inspection dashboard | On track & overdue inspections |
| On track & overdue services | |
| Contractor KPIs inc. expired competencies | |
| Other KPI’s | |
| Drill down to servicing & inspection diary | |
| User-defined workflow | Multiple workflows |
| User profile and / or activity based | |
| Work-tray managed | |
| Optional sign-off points on key activities | |
| User and management alerts | |
| Creation of service & inspection schedules | Automated based on pre-defined interval |
| Manual over-write based on external events | |
| Servicing and inspection outcome | Pass / fail, complete or incomplete |
| Action required / further remedial work | |
| Follow-up visit scheduling | |
| Access statistics | |
| Servicing and / or inspection data & records | |
| Warnings | Presence of asbestos |
| Access denied | |
| Tenure change | |
| Generic rules driven warnings | |
| Document management | Document library |
| Automated letter / certificate creation | |
| Reporting | Exception & alerts |
| By service or inspection due | |
| By contractor or contractor workload | |
| Overdue inspections and services | |
| Forthcoming inspections and services | |
| Access statistics | |
| Past and future expenditure by contractor or equipment | |
| Escalated inspections or services | |
| Expired competencies | |
| Client options | Desktop |
| Intranet | |
| Extranet | |
| Integration & interfaces | Automated updating of Asset Management |
| Integrated with Asset Management, Planned Maintenance & Asbestos | |
| Hand-off to third party systems | |
| Handheld data collection | User-defined data collection forms |
| Intuitive data collection form designer | |
| Optional mandatory fields | |
| Service or inspection assignment to individual | |
| New services or inspections or follow-up visits | |
| Desk based activity management |
Flexibility and Control
KSI offers ultimate power and flexibility to any organisation managing servicing regimes. The number of equipment types that may be managed is unlimited, and the user has full control over the definition of associated datasets. Users are also able to define service and inspection cycles, and related access protocols through the creation and execution of their own workflow templates. The system prompts users to carry out actions within defined timescales, manages the collection of data (through keyboard entry, via hand-held devices, or by integration with third party systems) and generates all required documentation.
Tracking and Communication
KSI enables you to interact with external servicing partners as if they were members of your internal team. Simple and effective communication using work queues means you can issue and track service work quickly and efficiently dealing with issues before they arise.